Two focuses of my blog are Financial Literacy/Money and Business/Entrepreneurship. While your primary goal for starting a business may be to make money, you also want to ensure the safety of your employees and customers. The following contributed post is entitled, 5 Ways To Make Your Business Premise Safer For Employees And Customers.
* * *
When you’re running a business, the safety of your employees and customers is always a top priority. There are many things you can do to make your business premise safer for everyone who visits or works in it. That said, this blog post will discuss five ways to make your business premise safer for employees and customers. Keep reading to learn more!
1) Install security cameras
One of the best ways to deter crime and keep an eye on activities taking place on your business premises is to install security cameras. This way, you can monitor who is coming and going, as well as keep an eye on what’s happening inside your building. However, if you don’t have the budget for security cameras, there are also many affordable options available these days that can still provide you with good-quality footage.
2) Ensure a steady flow of traffic around the premise
When there is a good flow of traffic around your business premise, it helps to deter crime. This is because potential criminals will think twice about attempting something when there are people constantly coming and going. If you have a retail store, for example, make sure to keep the doors open during business hours so that customers can come and go freely. It’s also important to ensure there’s no build-up of traffic when things get busy; a flashing beacon sign can help with this. You can also consider hiring security guards to patrol the premises if you have the budget for it.
3) Install a burglar alarm
Another great way to improve security at your business premise is to install a burglar alarm. This will make it much harder for burglars to break into your property, and it will also help to alert you and the authorities if someone does manage to break in. There are many different types of burglar alarms available on the market, so make sure to do some research to find one that best suits your needs.
4) Use motion sensor lights
Another effective security measure you can take is to install motion sensor lights around the perimeter of your business premises. These lights will automatically turn on when they detect movement, which will not only deter burglars but also help you to see what’s going on outside your property. If you have a large premise, you may need to install several motion sensor lights to cover the entire area.
5) Keep valuables out of sight
Finally, it’s essential to make sure that all of your business’ valuables are kept out of sight and out of reach. This includes things like cash register drawers, safes, and any other items that could be tempting for criminals. If possible, keep these items in a locked room or office so that only authorized personnel have access to them. By taking these precautions, you can help to deter crime and keep your business premises safe for everyone.
Suppose you’re looking for ways to improve security at your business premise; make sure to implement some of the tips mentioned above. By taking these simple steps, you can help to deter crime and keep your employees and customers safe. Remember, the safety of your business should always be a top priority!
Two focuses of my blog are Financial Literacy/Money and Business/Entrepreneurship. Of all the elements of your business, you brand may be the most important of all. It can be a great ambassador for you, but it can also be a great liability to you. The following contributed post is entitled, How Your Brand Can Influence Customer Purchase Decisions.
* * *
As an entrepreneur, the pressure to influence customers’ purchase decisions is inevitable. And according to reports, 71% of people are more likely to buy a product based on social media referrals. It requires taking proactive steps to strategically position your brand to ensure profitability. The first step in that direction would be to assess your brand’s health. After that, you can use the suggestions below to influence your customers’ purchase decisions.
1. Create a personalized product to satisfy groups of people
In marketing, sales and customer initiatives, there is a lot of focus on the individual or consumer of the product. While this is not bad, experts say it would be more useful to extend it to groups. In other words, think about your target market as categories in the marketplace. For example, plan your marketing activities to target groups of medical professionals, college students, media organizations or artists. By categorizing your consumers, you would be more aware of their needs to develop a product or service to meet them, so feel free to consider this.
In no time, your consumers will start to base their purchase decisions on how your product serves their category of people, so keep this in mind. The Coca-Cola beverage company made a huge global impact using this technique. With a brand built around sharing happiness with friends and family, the company started branding bottles with categorizations in mind. This was the period when their bottles had “Mama,” “Friend,” “BFF,” and other personalizations. After a huge success with it, the company targeted millennials and made a slight move from baby boomers in 2014.
2. Make the product stand out by intensifying tangible benefits
Making your product stand out requires creative thinking and effective marketing. If it is a tangible product, it will take a team of experienced and highly-skilled product designers. On the other hand, if it is an intangible product, you may want to concentrate on tangible benefits that are easily recognizable. For example, a car wash is categorized under intangible products because it offers a service. To get customers readily hooked on your car wash brand and services, you will need to make them see the tangible benefits.
For example, you must use authentic car shampoo that helps customers’ vehicles maintain their original color. And that is a tangible benefit that can be seen. As expected, customers will always consider a brand that offers ready-to-see, lasting benefits of its products or service. When you understand it from this perspective, it is easier to remain on the minds of consumers. This mental availability intensifies your brand’s category entry points – good news for future profits.
3. Be intentional about putting your product out there
It is already established that the consumer market is fiercely competitive. You wouldn’t be wrong to assume it is a dog-eat-dog environment. This is why you stand a chance to be seen by deliberately putting your product out. Your brand can only make waves when you devise strategies to get it to the consumer. Apart from accessing the customer, your brand or product must have enough reason to stay relevant to the target audience. Over the years, many companies have used this strategy and reaped great benefits.
One example is Hutchison, a Hong Kong-based mobile company. When the brand released its flagship mobile product, it had to up its game in the customer access department. The company used an intentional approach to put their product out there. They sent young people to train stations at specific times of the day, with the new mobile product in hand. Within a few weeks, people got attracted to the flashy appearance of Hutchison mobile products. This technique helped boost the company’s initial sales.
4. Make effective use of the urgency approach
The power to influence a customer’s purchasing decision is not handed to entrepreneurs on a silver platter. It would help if you worked very hard and smartly for it. The fact that your marketing activities are all checked doesn’t mean that customers will patronize your product. This is where a gentle push may be required. You can accelerate their decision-making process by using the urgency method. Global companies like Apple have successfully used this approach.
By creating a scarcity of a product, you increase urgency among consumers. Indeed, this has worked for well-established global brands like Apple, so how can it work for a yet-to-known name like yours? The trick is to release your products and let them flood a section of the target market only for a short period. When initial sales exceed expectations, you will be right to maintain this move. Once people hint at your product’s efficacy, they want to own one. In this scenario, you will be controlling their purchase decisions, so keep this in mind.
These loyalty programs effectively retain old customers who have stuck to your brand for months, years and even decades. Chances are that you can already control or influence this group’s purchasing decisions. And the repeat business they give your business proves they have your brand in mind. However, it is important not to take their loyalty for granted. A strong competitor can easily sway old or loyal customers when you fail to maintain standards.
This is why you will need a customer loyalty program. By rewarding existing and old customers, you unconsciously encourage them to return for repeat business. Using this strategy keeps your brand on their minds, especially when they must purchase a product you create. Many skincare companies like Nivea, Dove and Clinique have successfully used customer loyalty programs. This technique would be useful for a brand with a huge existing customer base. But it can still work for growing businesses, so feel free to consider this.
It costs five times more to attract a new customer. So, you can safeguard the ones you have until you can fund activities to draw in new ones. For businesses, having control over consumer purchasing decisions is a necessity.
This blog post is going to involve the areas of Blogging/Writing, Business/Entrepreneurship, and Technology. As many of you know, I was able to monetize my blogging platform a couple of years ago. With multiple projects, I only have a little bit of time throughout the year to generate pieces here for myself now. Much of the content is generated by customers/collaborators. By the way, my new blog entitled, ‘Big Words Authors’ is now up and running and has a more literary/storytelling focus. Take look if you want to read creative writing narratives, stories, poetry, and my new book project entitled, “The Engineers: A Western New York Basketball Story”, and the many supporting promotional pieces that are on the way.
This piece, while it will discuss how I monetized my blogging platform, will also talk about two important aspects of starting your own enterprise: monitoring your business receipts and customer service. Over the years I’ve heard that systems are an important part of any successful business, and I’ve found that to be true. I will thus also discuss what happens if some of your critical systems breakdown, compromising important aspects of your business like your customer service.
There are currently numerous documents on the Big Words Blog Site involving blogging. Some were written by me, and some were written by a customer. A year or two after starting the Big Words Blog Site, I unexpectedly entered the business of Search Engine Optimization (SEO). I plan to discuss SEO in greater detail in a separate post. For now, however, I’ll just say that I started collaborating with other entities to publish content, for which I’ve been compensated. I’ve worked with several collaborators, and each involved the generation of business receipts and customer service.
Checking Your Business Receipts
In one of my Fathers’ Day posts (2017), I shared a memorable experience where my father reprimanded me for not taking my receipt and counting my change – a life changing experience for me. It turns out there’s a business context for checking your receipts. As I’ll describe in the business context, checking your receipts not only ensures a given transaction was executed properly, but it can ultimately save your business.
In short, I was able to monetize my blogging activities through the area of SEO. I’m no expert in SEO, by any means, but essentially it involves increasing your rank in the Google search engine by being linked to other websites. This is a big thing in our modern digital age and there are companies that specialize in this. The client/company/partner I started working with created short informational pieces of all kinds, linking companies in them.
Our partnership involved my publishing the content they sent to me perfectly, meaning that the final published version needed to match the draft they sent me in terms of content, structure and the weblinks inserted in the original piece. Once I sent them the published link and it was satisfactory, they would send me a receipt letting me know that the piece was perfect. I have partnered with other customers performing the same service, and still others who simply want their links added to specific contents. When the partnership with my main customer started a couple of years ago, I couldn’t believe it. It involved me publishing large amounts of content and it became profitable.
Interestingly, in some instances with large numbers of pieces being generated and passed back and forth, inevitable mistakes occurred. These were either on my end or on theirs. This was understandable as they were generating thousands of pieces (from me and others), and I was publishing as many as they could send me. Occasionally, I would unintentionally leave a link out, to which I’d receive a polite message saying, “Can you please put the X link back into the piece?”. In some instances, they’d send me an apology and would ask me to change something to update it from the draft they sent me – an error on their part.
In some cases, a link that was anchored to text would need to be changed to a naked link (the actual ‘https’ web address), or sometimes the other way around. Either way, the receipts were communications that we were good to go, and that I would be paid, or that a change needed to be made, and typically, quickly. These communications also occurred when I was offered a piece, when I accepted it, and in some instances, when they needed me to delete a narrative for whatever reason. They were very important communications for our partnership.
The Importance of Customer Service in Any Business
Up to this point I’ve discussed an important element for any business/organization without explicitly stating it, Customer Service. Depending on the office in which you work, many federal employees are rated for their level of customer service every year. Simply put, customer service is the proficiency, quality, and speed with which you see to the needs of your customers.
An example from a McDonald’s restaurant comes to mind. Years ago in a McDonald’s Restaurant I ordered an extra value meal. I could taste the food as I ordered it and was set to scarf it down as I picked the tray up from the register. Somehow, I tipped my tray in such a way that my fries all fell on the floor, spilling out everywhere in front of me. Embarrassed and sure that I’d have to pay some more, I turned back to the register.
“Can I have another medium french fry, please?” Within seconds the girl working at the register got me my new fries fresh out of the fryer, and she didn’t charge me for it. This was an example of stellar customer service.
In terms of bad customer service, how many of us have had to call technical support for your cable/internet provider? Maybe you’ve had to call for your new technology device you just purchased. How long did you have to wait on the line and did the person even speak English? Was your problem resolved or did it linger for hours, days and weeks? Depending on your answers, you may have experienced poor customer service and have either complained about that particular business, or you may have never returned to do business with them.
In a nutshell, they say that the reputation of your business spreads by word of mouth. Thus, if your customer service is poor, the word could spread quickly. The same is true if your customer service is stellar. You want to stay in the latter group as it can affect your profits. That goes for whether you’re in the food service industry or SEO.
Business Receipts, Your Business Systems, and Your Customer Service
It is said that the most important part of your business is its systems. When I started the Big Words Blog Site, I set up a Microsoft Outlook account to handle the email correspondence for the site. I eventually downloaded the Outlook app onto my smartphone and upon using it, I could quickly see the notifications my customers sent to me once we started working together. From the palm of my hand, I could see if the published pieces were satisfactory or if something needed to be changed. Outlook and its app allowed me lots of agility, so to speak.
Unfortunately, there is generally at least one technical glitch per year for my business. Earlier this year something disappointing happened. My Outlook account was hacked and I could receive emails, but I couldn’t send them. This threw a major wrench in my operation. If I couldn’t send emails, how was I going to accept and confirm the documents from my customers? Immediately, I had a light-bulb moment and decided to set up a G-mail account to conduct my business while the host attempted to fix my Outlook account.
In short, it worked, but it wasn’t the same. Fortunately, my customers started sending their content to my new G-mail account so that aspect of our partnership continued. One problem I encountered though was the functionality of the G-mail account wasn’t the same as the functionality of the Outlook account. With the G-mail account, I could see when new emails were coming in, but I couldn’t quickly differentiate when an action was needed. Also, when I opened the account on both my PC and my phone, it was difficult to differentiate between the new posts that were sent, when they were sent, and if they were satisfactory.
Because I was multitasking and was a little lax in terms of checking my business receipts, I was slow to accept documents and slow to react to errors in the pieces I published. My response time had become embarrassingly slow, and frustration built for both me and my customers. One issue went unresolved for a week and half, which was unfortunate because my customer worked according to deadlines. This was confounded by the fact that my blogging software didn’t always update in the most expedient way. A customer wrote me back once saying that they would slow down sending content and I came to the sobering realization that I may have permanently destroyed our collaboration.
Restoration Of My Outlook Account, Moving Forward and Lessons Learned
It took my webhost about three months to fix my Outlook account. In the meantime, my troubles using the G-mail account with my business taught me a valuable lesson. I paid much closer attention to every piece my customers sent to me, as they had not abandoned me. I refocused and attacked problems with a renewed intensity. I closely watched my business receipts and responded to customer emails expeditiously. Once my Outlook account was restored, things were pretty much back to normal and hopefully they will stay that way.
Closing Thoughts and Conclusions
I learned several lessons from the entire turn of events. They are as follows:
• Check your business receipts and ratings regularly. • Make sure your customer service ratings are as high as possible. • Have a backup plan should one or many of your business systems go down. • In the business arena, you must remain ever vigilant.
Thank you for reading this piece. For the next phase of my writing journey, I’m starting a monthly newsletter for my writing and video content creation company, the Big Words LLC. In it, I plan to share inspirational words, pieces from this blog and my first blog, and select videos from my four YouTube channels. Finally, I will share updates for my book project The Engineers: A Western New York Basketball Story. Your personal information and privacy will be protected. Click this link and register using the sign up button at the bottom of the announcement. Regards.
Two focuses of my blog are Financial Literacy/Money and Business/Entrepreneurship. As a business owner, one of the things you’ll want is for your customers to feel comfortable. The following contributed post is entitled, 3 Tips For Getting Customers To Feel Comfortable.
* * *
To break down barriers and start selling your product or service, you first need to make potential customers and clients feel comfortable about your business. Customers need to feel safe as they want to know where they’ll be putting their money towards. It also helps if they’re able to see the product, service, or even have a one-on-one conversation. Customers and clients don’t want to feel ripped off. Nowadays, it’s so easy to scam people, unfortunately.
Anyone can build a website, create ads, and begin “selling” on the internet. In-person and online shopping are both completely different experiences but both need to be presentable so potential customers and clients can feel at ease when making their decisions. Here are some tips for making your target audience get comfortable with you.
If your business has a physical location, utilize this. You want your business, whether it be a shop, service, or anything else, to look professional. Some customers and clients want to meet and have a discussion face to face. Some are old-fashioned and it should be something that’s respected. If your physical location doesn’t look the best, such as lacking curb appeal or lacking any visually appealing qualities then you’ll want to look into fixing that. Having a comfortable and professional-looking space is vital. Not only will potential customers enjoy this, but it helps employees work more efficiently as well.
You may want to look into a skip bin hire and then make some changes to your workspace. Adding some nice furniture, painting the walls, and changing up the flooring can truly transform the space. Lighting and décor are important as well, as these help out in setting a desired atmosphere to the space. You may even want to add something to the exterior such as plants so the outside looks presentable too. It may seem like a lot of work but first impressions matter as they are long-lasting.
Have a Contact Page on Your Website
If you have a business website (and you should), you need to get yourself a contact page. Yes, a professional and up-to-date website is very important but it’s also important to have the appropriate pages on there too. This contact page should contain information about the company so customers and clients can reach you. You should provide a number as well, and answer any incoming calls. Sure, there may be challenges of using articulate speech during phone calls but it’s crucial to let customers know they’re real humans and you’re running a real business.
Utilize Customer Testimonials
Reviews are one of the most important components for a customer. This is what will help them in deciding on what to purchase or who to hire. You’ll find reviews on social media ( such as Facebook), Google Business Reviews, The Bom, YouTube, and even on a website testimonials page. Whether customers want to compliment you or criticize your service, they should be allowed to. Both positive and negative reviews will let customers know that you’re a real business and it will raise their comfort levels.
Make Sure They Know How To Use Your Products or Services
It’s important that your customers know how to use the4 services or products you’re selling. That’s why demonstrations and customer training processes can be very useful, particularly in certain niches. Software as a service is the perfect example of a niche that requires customer training in order for them to get the most out of the product. Good saas customer success training makes a real difference to outcomes in the industry.
Two focuses of my blog are Financial Literacy/Money and Business/Entrepreneurship. A key component to the success of your business is customer satisfaction. As such you want to avoid those things that would sour your customers. The following contributed post is entitled, Common Reasons For Customer Dissatisfaction.
Customer dissatisfaction occurs when your business fails to meet the expectations of your customers.
For you, the consequences can be dire. After failing to satisfy your customers, you may lose their custom in the short or long term. The reputation of your business could be badly affected if bad word of mouth and online reviews reflect the areas in which your business has fallen down. And as a consequence of these situations, you could make losses in your business if news of customer dissatisfaction spreads.
As a business owner, you know the importance of making your customers happy. Dissatisfaction is not the word you want to hear. But to understand more, let’s consider why customers may be dissatisfied.
#1: Poor quality product or service
What are you offering your customers? If it’s a particular product, it needs to be of good quality, functional, and long-lasting. Something of poor quality that breaks within days or weeks of purchase is hardly likely to satisfy your customers.
If you are offering a particular service, you need to fulfill what you have promised. The work you do for the customer needs to be of good quality because this is what they expect when they pay you. A rushed job that fails to meet their needs is going to cause dissatisfaction.
To ensure quality, you should commit to training for yourself and your team when it is needed. And if certain tasks can’t be managed properly in-house, you should outsource to experts, such as industrial sewing services if you are selling fabric-based products. By taking these steps, you will be better able to offer quality to your customers.
#2: Bad customer service
When your customers reach out to your business, they expect timely answers, polite interactions, and a proper answer to the questions they are asking. They don’t expect a long wait on the phone, rude customer service representatives, and a less-than-satisfying response to their queries.
For the benefit of your customers, you need to make sure your employees are trained in customer service skills. You need to monitor their interactions occasionally and give them guidance or warnings if they aren’t treating your customers well. And you also want to cut down on wait times when your customers try to reach you. Outsource to a call center if you need to, provide a live chat option on your website, and be diligent when it comes to answering emails and returning phone calls.
You will be keen to make a profit in your business but that profit shouldn’t come from overpriced products. When a customer realizes that they have paid more than is standard for a product or service, they will be quick to let the world know on business review sites and social media.
You make a profit by gaining more customers and not by ripping them off. So, make sure your pricing is fair by conducting a pricing survey before settling on a final cost. This way, your customers won’t slam you for unfair pricing and you won’t lose them to business rivals that are offering cheaper prices.
By keeping your customers happy, you will experience return custom, better word of mouth, and higher profits. So, consider your customers. Are they satisfied with your business? Find out by asking for their feedback and by checking reviews about your business online. If you need to make changes to counter criticisms, then do so.
Two focuses of my blog are Financial Literacy/Money and Business/Entrepreneurship. Arguably the most important part of any business is its marketing. A part of marketing is figuring out how to maintain your customer’s attention. The following contributed post is entitled, Tips For Maintaining Your Customer’s Attention.
* * *
Maintaining the attention of your customers is super important so that they don’t lose interest. Non-interested customers will slowly hinder your business sales, which will decrease profits and make it harder to grow and expand your business. To make your business more effective and successful, it is important to engage your customers.
On that note, here are the best tips for maintaining your customer’s attention.
Make an engaging website If your business runs an online website, that it will need to be as engaging as possible to maintain the attention of your customers. If your business doesn’t have a website, then it will benefit your business to work with a website design team who will help to build your site. A business website will help your business be more discoverable, which will boost sales and success.
Your business website should be as responsive as possible, which will maintain the attention of your customers. Using an expert in the field will ensure that your website is easy to use and smooth so that your customers do not lose interest.
Fast responses An effective way to keep your customers engaged is to respond to their comments and questions as fast as possible. Although it would be ideal to offer your customers immediate responses, sometimes it simply isn’t possible. Therefore, ensure to stay on top of your comments/queries so that you can turn around quick responses.
If you do want to try and increase your response time and offer more frequent immediate responses then it can help to build a live chat service on your website. During business hours, customers can contact you there and attain an immediate response to their query, which will keep them attentive and interested.
Never promise anything You should avoid promising anything to your customers because if you fail to meet the expectations that you have set out for yourself, then you will lose your customer’s trust. Therefore, never hand out promises.
Instead, fulfilling your own expectations should be enough to satisfy your customers and keep them interested.
Get to know your customers The more personal you are with your customers, the more engaged they will be. Simply knowing their name or their preferences will ensure that you can be friendly and create a relationship, which will keep them coming back to use your business.
Getting to know your customers will also mean that you can rely on them for regular and honest feedback. The more feedback you attain from your customers about your business, the more you can improve and ensure that you provide your customers with what they want.
Offer regular deals Every customer will appreciate a good deal from time to time. Therefore, offering regular deals to your existing customers will make them feel appreciated and encourage them to keep shopping with you to attain more deals.
You could offer a reward scheme whereby you offer a free product for every ten purchases made. It will keep them interested and engaged with your business, which will maintain their loyalty.
Two focuses of my blog are Financial Literacy/Money and Business/Entrepreneurship. No matter what you business is, you want to maximize your customer retention. The following contributed post is entitled, 3 Effective Ways To Encourage Customer Loyalty.
The goal of any business is to sell products and make money. Traditionally, that’s been done by selling to anybody willing to buy your products. Over the past few years, however, the concept of customer loyalty has become increasingly prominent.
That’s because focusing on it can reap quite a few benefits, notably increased business from repeat customers. As a result, an increasing number of companies have been focusing on it. Other firms are still on the fence, though, and aren’t completely convinced about it.
Should it be something you focus on and, how can you actually increase customer loyalty?
Why Is Customer Loyalty Important?
Customer loyalty improves the chances of customers coming back to your business. As a result, it could mean repeat sales over time as customers begin seeing you as a preferred brand. With that, you will generate more sales and make more profit over time.
How To Build Customer Loyalty
Have Loyalty & Referral Programs
As the name would suggest, customer loyalty programs are an effective way of encouraging repeat business. That’s also the case with referral programs, which can help build trust with your potential customers. There are quite a few customer loyalty solutions that you can use to that end.
These typically have a few terms and conditions attached. For example, customers might have to buy X number of products per month to qualify for a small prize. For the customer, they’ll be getting a surprise, while your company gets that increased spending.
Through this, your customers will also repeatedly come back as a force of habit. That will continue to encourage brand loyalty over time.
Play To Your Values
Customers gravitate to brands whose values reflect their own. That also means focusing on what makes your company stand out amongst its competitors. What makes it different, and why should potential customers pick it?
Play up these strengths while working on any weaknesses, and customers will start to see you as reliable and trustworthy. Over time, this opinion of your business will become increasingly more positive, especially if you keep to your word.
In turn, that means giving customers a positive experience each time they interact with your brand. That will then help convince customers to keep coming back.
Your customers want to feel value. One of the easiest and most effective ways of doing this is by asking for their feedback. By listening to them and acting on their opinions, you show them that you care about them. There are a few ways that you can do this.
On your product’s packaging and website, for instance, you can provide directions on how customers can contact you. Explicitly ask them for their opinion. While not every customer will take you up on the offer, enough of them should so that you can find actionable improvements to your brand.
The practice also means that you can find areas of improvement that you might not have thought of before. It allows you to adapt to your customers’ needs.
By implementing the above, your company will be well on its way to developing a loyal and active customer base. The profits that this can generate will make the efforts well worth your while.
Two focuses of my blog are Financial Literacy/Money and Business/Entrepreneurship. No matter what business you’re in, you want your customer service to be exemplary. Doing so will ensure that your customers comeback and they may even tell others. The following contributed post is entitled, How To Provide The Best Service For Your Customers Everytime.
Delivering the best customer service is something that all businesses strive to achieve, but it is often a struggle to make this a reality. Running a business is a complicated task, and there is always something that needs to be done. The pressure of having too much to do and not enough time to do it can often mean that customer service suffers. Trying to find a balance between completing everything you need to keep your business operating each day and delivering an exceptional customer experience is a challenging balancing act. Finding tools that help make it easier for you to provide excellent customer service is the best way to solve this issue. If you are struggling to offer high levels of customer service, why not give some of these ideas a try?
Outsource Your Call Center
Monitoring customer phone calls and dealing with every customer query yourself may feel impossible. However, taking on an extra team to handle these calls on your behalf can be cost-prohibitive. To overcome this issue and get the customer support you need without recruiting a customer service team, you could look for Inbound Call Center Solutions that will handle this time-consuming task on your behalf. This will allow you to benefit from a trained and skilled team of representatives taking your phone calls while you concentrate on growing your business.
Make Your Website Easy to Use
If you want to increase sales and provide high levels of customer satisfaction, your website can help. Improving your website to give a flawless customer experience is the best way to improve your conversion rate and make shopping a seamless process for your customers. This will enable customers to find everything they need immediately and will ensure the checkout transaction is smooth and fast. Adding a frequently asked questions page will make it even simpler for your customers to find the answers they need and improve their experience using your site and dealing with your business.
Deliver High-Quality Products
Even excellent customer service will not be enough if your products are not high-quality. Producing the best quality products will ensure your customers are satisfied with their experience of using your business. Making every effort to create your products to the highest standards is the first step toward delivering the best customer service. The next step is to ensure the products reach your customers on time and in the best possible condition. Taking care of how your products are packaged and using a reliable delivery firm so they get to your customers fast will help impress your customers. The combination of high-quality products and fast delivery will leave customers delighted with your service.
Final Thoughts on Customer Service
Providing the best customer experience relies on a combination of factors. You will need a call center to professionally handle your customer queries and make the shopping process a hassle-free experience. Finally, excellent quality products delivered on time will ensure your customers receive the best service every step of the way.
Three focuses of my blog are Financial Literacy/Money, Business/Entrepreneurship and Technology. After the events of 2020, changes in the traditional ways of doing lots of things have changed but sector that may have been most effective is the business world. The following contributed post is entitled, 2021 Is A Time For Change In How You Communicate With Your Customers.
Following the corona crisis, many businesses are learning how to re-communicate with their customers and adapt to the needs of the newly created market. The new reality dictates a new order in which every business that wants to survive / succeed must recalculate its path.
In 2020, a reality was created in which small and large businesses begin to examine trends in their industry and create new business opportunities: from upgrading the existing site to best meet customer needs to taking ecological and social responsibility. Good communication adapted to these times, will create an increase in customer involvement in your business and will contribute to an increase in sales. Following this, we have compiled for you a list of business trends for the year 2021, which must be taken into account, when you come to communicate with your customers:
Beyond marketing on on-line trading sites
Increasing mobile marketing
Create an app for your business
Customize customer service
Increase in the percentage of remote work
Creating an online community
Promoting data transparency
Cultivating social responsibility and preserving the environment
Due to declining purchases in physical stores, many businesses have opened an online branch to market their products. They may present virtual events to people also. You should look at Hybrid events.
More efficient business management: The digital options allow, among other things, managing orders and payments, using data-based insights, tracking performance, targeting, issuing online invoices and more, all at the click of a button, which saves time, money and resources and streamlines the business.
Mobile marketing is one of the emerging trends in recent years: Following the rise in the use of smartphones and tablets and an estimated five billion people carrying mobile devices – the most direct and focused channel for your audience is through their phone. The following are some ideas on how to market to your customers via mobile:
Creating a winning mobile site that caters to users who surf through their device most of the day.
Segment your customers and create Google ads that offer relevant products that reflect your shopping preferences
Send a text message, updating on the latest promotion
Using Google’s geographical location, and sending messages to potential customers in your business area
Customizing customer service
In a message-saturated reality, customers prefer personal attention and expect more businesses to follow their consumption habits and tailor dedicated sales offers to them. Subsequently, in recent years (and now even more so), a customized customer service has developed, based on knowing your customer and tailoring the referral and messages to him according to his buying habits. How do you do that? Well, to market properly one needs to study, research and collect data. Once this is known, you can move forwards effectively. One way to learn about your customers is through the use of digital research tools, which will tell you about their behavior, in the context of your business. 2021 is a year of growth, and to make changes for the better. Don’t see these changes as negative, because truthfully, you are beginning an incredible journey.
Two focuses of my blog are Financial Literacy/Money and Business/Entrepreneurship. In the business world, one of your roles is not only to attract customers, but also to make them happy depending on their needs and wants. The following contributed post is entitled, The Best Ways to Make Your Customers Happier.
* * *
A successful business needs to keep its customers happy. Not only will it encourage them to come back, but if they’re happy, they will also be more likely to recommend your business to others. Ensuring your customers walk away happy is something you’re probably already trying to do, but what if you could make them even happier? You might find that, despite your efforts, your customers aren’t as satisfied as you’d like them to be. Fortunately, there are various strategies that you can try to make your customers happier than ever. Keep reading to find out what you can do to increase happiness for your customers.
Personalizing your brand is important if you want to be able to connect with your customers. If you’re just a faceless corporate entity, it makes it hard for your customers to really engage with what you have to offer. There are many different techniques available for taking a more personal approach to running your business. It might include meeting clients face-to-face or over video chat, instead of just communicating by email. It could also include things like giving customers a special discount on their birthday or even just wishing them a happy holiday.
Help Them Save Money
Everyone likes to be able to save money where they can, even if they have plenty of money themselves. If you can help your customers to save money at every opportunity, instead of obviously pushing them to spend more, you could find that they end up spending more money with you in the end. One of the ways to work on customer experience optimization is to take a look at your pricing strategy. Changing your pricing can help you to be more competitive and please your customers. You can also offer discounts and special offers, or even recommend lower priced options to customers to show you can be trusted to provide the best advice.
Customer support is often just as important as the product or service that you are offering. If your customer service and support is bad, it can turn customers away from you and cause them to warn others off your brand too. One of the ways to improve customer support in the digital age is to make your support more available. 24/7 customer support is possible with things like self-help sections on your website or chatbots, which can answer common queries and take people’s details out of hours.
Offer More Value
Offering more value to your customers doesn’t just mean giving them a good price. It also means going beyond your product or service to give your customers something that they weren’t expecting. This is something that you can think about when marketing your business, but also when delivering your product or service. Your website might provide extra value through an informative blog, while you could offer extra value through your products by delivering them in beautiful packaging for a great unboxing experience.
Happier customers will keep coming back and recommend you to others, so start working on increasing customer satisfaction now.