Two of the focuses of my blog are Financial Literacy/Money and Business/Entrepreneurship. For businesses that ship inventory to consumers, it’s important to be able ship your deliverables in the most efficient manner and to keep customer satisfaction high. The following contributed post is thus entitled, Deliver The Best Deliveries For Your Customers.
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Do you know what the biggest issue many customers have with businesses? It’s that they don’t offer quick enough deliveries or that they seem to overcharge for the shipment. As a result, some companies can struggle with their customer service reviews, and they might get a few more poor online reviews than they would like.
Don’t let your deliveries drag you down like this! There are ways you can up your game and improve the overall delivery and shipment processes within your company. Read on to find out more!
Make The Internal Process As Simple As Possible
One of the first things to work on is your internal delivery process. One of the main problems that many companies have with their process is that it is far more complicated than it should be. Thankfully, it can be easy to cut down and make a lot more efficient. The key to that is to try and take away as many steps from the whole process as possible. That will slim it down and make it a lot more effective.
Train Your Warehouse Staff
You also need to offer regular training to all of your warehouse staff. As these are the employees that will be handling all orders and ensuring that they are shipped out on time, keeping them well trained will ensure their productivity. It also informs them about the best way to handle fragile goods and perishable items that might need to follow special regulations.
Consider Outsourcing Deliveries
If you find that trying to handle all of the deliveries is too much for your company, you could always outsource them. You could hand the packaged shipments to a courier service, for instance. If you sell large items, then you might need to find a flatbed trucking company. There are some businesses that also like to outsource their storage as well. Thankfully, there are some courier companies that will be able to store and ship all of your products for you for very reasonable prices.
Be On The Ball With Your Stock Takes
If you do keep hold of your own stock, then it’s best to stay very organized with your stock takes. Ideally, you should try to carry them out at least once a week. This helps you carry out stock rotation and will reduce the chances of you ever selling out.
Ensure Customers Are Up To Date
I’m sure that all of your customers will want to be kept up to date with all the orders that they placed. In fact, it’s the not knowing part that can often result in a lot of bad reviews! So, make sure your customers always receive a tracking number and that they can use this to see every step that their item makes on its journey. At least this will give them a better idea of when they can expect their purchase to arrive!
Hopefully, all of these tips can help you improve the delivery of all orders for all of your customers!