Tag: Taxi

The Big Do’s and Don’ts Of Running A Taxi Firm

My blog focuses on Financial Literacy/Money and Business/Entrepreneurship. Taxi firms are important today, even with the advent of ride-share programs like Lyft and Uber. Taxi firms must be even more savvy today than ever. The following contributed post is entitled, The Big Do’s and Don’ts Of Running A Taxi Firm.

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Running a taxi firm can be a lucrative business. But getting it right the first time around is more challenging than you might think, and many operators make mistakes.

That’s where this post can help. It runs through some of the essential dos and don’ts for anyone in this line of work, suggesting what to do and how to avoid disaster.

Do Prioritize Customer Service

As with any service-based business, you want to start by looking at how you treat your customers. Providing them with a positive experience is the most likely way to get them to come back to you in the future (instead of using a convenient ride-sharing app).

The more you prioritize customer service, the more likely you are to get referrals and free customers. You are also much more likely to see repeat business where people come back to you every time because they trust you.

Do Embrace Technology

Just because you’re not an app-based taxi service, that doesn’t mean you should ignore technology. It can still help you and even make you competitive versus the competition.

For example, you could use a car tablet holder to put screens on the back seats. This value-added measure keeps passengers entertained on long journeys.

You could also use GPS tracking to see where your drivers are and online digital booking systems for easy trip organization.

Do Make Yourself Available

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Another pro tip is to make yourself available at the times of the day when your customers actually want you. One of the reasons Uber and Lyft are taking over the space is that they have people ready to collect passengers 24 hours per day, seven days a week. Meanwhile, many traditional operators insist on doing the rounds in peak hours online.

Don’t Neglect Training

At the same time, you want to avoid neglecting driver training. Just hiring staff and hoping for the best isn’t a good policy. Most don’t understand customer service basics.

You also want to ensure your drivers understand safe driving. Knowing how to operate a vehicle through sticky situations on the road is essential.

Don’t Ignore Customer Feedback

Also, you want to ensure you’re taking customer feedback onboard. Don’t ignore complaints when you get them. Instead, use them to improve your services and retain more customers.

If you do get a complaint, reach out to the affected party and ask them what went wrong. Often, if you correct an issue, the person involved is more likely to use you in the future, even if they leave a negative review about your services.

Don’t Forget To Plan Financially

A lot of taxi firms also neglect to recognize the importance of financial planning for their businesses. Many assume their operations will simply proceed without the need for intervention

Unfortunately, poor financial management can get in the way of growth. Borrowing too much for vehicles can make it challenging to generate profits, even if your business is busy. Therefore, keep detailed records and use software that can manage your cash flow.

The Ethics Of Uber

Two key focuses of my blog are Business and Entrepreneurship. Uber has become a prevalent means to making money for the lay persons while also providing competition for conventional Taxi services. While Uber has become a convenience for most everyone, are there any drawbacks? The following contributed post is entitled; The Ethics of Uber.

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It goes without saying that consumers are crazy about Uber. From their point of view it has numerous sizable advantages over the conventional taxi model. First of all, it’s cheaper. As a digital intermediary between owner drivers and their passengers, Uber has significantly fewer overheads than your average taxi firm and are able to pass the savings on to their customers. Secondly, since Uber can recruit more owner drivers than your average taxi firm, it’s likely that wherever you are you can get an Uber at your door much more quickly and efficiently than you could get a conventional taxi. But while Uber may seem like the perfect option for those who want to get around quickly and affordably, it does have its ethical caveats.

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The transportation giant has had its fair share of ethical scandals over the past few years which have faced considerable public scrutiny. While this blog wouldn’t presume to tell you what to do with your money, here are some things that must be borne in mind before you tap the app…

Uber’s practices could push drivers to act unsafely

One would assume that unfettered the of overhead costs that befall most taxi operators, Uber would be able to guarantee a better deal for its drivers. But there’s overwhelming evidence to suggest that this is not the case. In fact, last year the intermediary restructured its pricing and increased its own cut of fares while reducing the drivers’ take home.

This has left Uber drivers having to make more fares to make their operation economically viable. Unfortunately, more fares means faster driving and with faster driving comes more scope for accidents occurring as drivers are more concerned with getting passengers to their destinations quickly rather than safely. You can read more about Uber car accident law online if you have been involved in an incident where this has happened. Suffice to say that Uber will have to either raise its prices or relinquish some of their cut if they are to pursue more ethical standards.

Regulatory ducking and weaving

Unlike other taxi services which are beholden to strict state and federal regulations, Uber has demonstrated some regulatory ducking and weaving over its lifespan that might put the legendary Muhammad Ali to shame. All over the world the app has used a technique called greyballing to deceive authority inspectors in locations such as San Francisco, Boston and Las Vegas. Greyballing was used to prevent officials from accessing Uber drivers by using personal data derived from their devices to mark them out as officials. This has enabled the taxi giant to avoid scrutiny but it’s far from the only measure taken to avoid regulation.

After the giant was effectively banned by London’s transport authority due to potentially unsafe practices and lack of corporate responsibility, Uber managed to dodge regulations which would have irrevocably altered its working practices. The giant has also been hit with a multimillion dollar fine for refusing to reveal its business data to US authorities.
While Uber has tightened up on their background checks for drivers and some territories are actively pushing for the taxi giant to operate with greater transparency and a better deal for its drivers, there are certainly a number of reasons why ethically minded passengers should be given pause.