Three of the focuses of my blog are Financial Literacy/Money, Business/Entrepreneurship and Health/Wellness. As significant percentages of the population age, home care agencies are going to take on a greater importance. If you’re in this type of business/sector, there are keys to growing your business. The following contributed post is entitled, How To Grow Your Home Care Agency.
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As the population ages, there are more and more people in need of care, whether in retirement homes or with in-home care. This means the time is ideal for those with a home care agency to grow their business and find plenty of new clients. Here’s how to grow your business so yours is the agency that stands out.
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Offer Longer Visits
Many people worry about their elderly relatives not getting a good quality of care, due to rushed workers not having enough time to spend with each person they see. To make your agency stand out, try to strike a balance between the numbers of staff you have and how many clients they visit each day so each client gets a suitable length of visit to make sure they’re getting good quality care.
Embrace Technology
Technology has become a big part of many areas of healthcare, including home care for the elderly. Use tools like SwyftOps to schedule care tasks, and allow the family to track what tasks have been done when, offering greater efficiency for you and peace of mind for your client and their loved ones.
Be Flexible and Responsive
One of the main reasons that people resist help from a carer is that they feel they have lost control over their own lives. By offering a service that is responsive and flexible, you can better adapt to the individual client, so they feel respected and listened to. For example, don’t have a set schedule that you apply to all clients. Try to adapt to their own preferences around things like meals and sleep.
Think Personal
It can be easy for a rushed careworker to concentrate on just ticking over their tasks as fast as they can so they can meet their targets. Allow them time to treat each client like a person, not a task to be ticked off. This means they’ll be able to talk to them and get to know them, offering a much more personal level of service that clients will like.
Offer Support For Relatives
When your workers aren’t there, care falls to your client’s relatives. Their relatives may not always be sure how best to support them, especially in the case of conditions like dementia. As well as caring for your client, try to offer support for their relatives too while you’re there. Answer their questions, listen to their concerns and worries, and try to offer useful advice for caring for the loved one when you’re not there.
Ask For Feedback
You can’t improve your service if you can’t identify the problems. Regularly ask for feedback from your clients and their relatives. This will help you to find any common issues that are concerning people, allowing you to correct them and keep your clients happy.
You should also make sure to offer your staff frequent training to make sure their skills and knowledge are up to date. Use the feedback to find the gaps in their knowledge that would benefit from further training.
