Two of the key focuses of my blog are Career Discussions and Technology. As our world is becoming more digital, there will be a greater need for individuals trained in Information Technology (IT). It’s a important role to run any organizations IT operations. The following contributed post is entitled, Be A Great IT Guy With These Helpdesk Tips.
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Becoming the IT guy for your business or for someone else’s business can be a mammoth task. For some reason IT guys get a bad wrap. when ever people think of an IT guy they think of a boring geeky guy sitting at his desk in the corner of a room but this really isn’t the case in real life. When it comes to becoming an IT professional, it is a good idea think of ways which you can be the best in the business, and today we are going to give you some top tips on how to manage a great helpdesk for your business.
Be Easy to Reach
The important thing which you need to do as an IT professional is be easy for people to reach. A well Managed Helpdesk is a great asset to a business and it is important for you as the helper to be able to be on call when people need you. Always make sure that you are available whether it be by phone, text, email or instant messaging on your computer. This will make sure that people can always get the advice that they need to work efficiently.
Be Consistent
We all have bad days. It is important as a person who will be dealing with people that you never let your own feelings get in the way of your manners. Working with people all the time is something which any IT professional will have to do and it is important for you to always be open, honest and positive. Providing consistent customer service to your internal and external clients will make all the difference to you.
Get comfy
If you are going to be working at a desk all day every day staring at computers for one reason or another, it is important for you to get comfy and make sure that you are able to work in a comfortable way hour after hour. It is a good idea to choose a spot in the office with a source of natural light, grab a cozy chair and enjoy your office space.
Keep people updated
A lot of the time an issue which someone is facing on the computer might be as simple as turning it off and on again, but this isn’t always the case. Sometimes what will happen is more complex than this and a job might take several days for you to complete. To be a great IT guy it is a good idea to keep your client updated once a day just so that they know where their machine is and so that they have an idea of when it will be back. People will appreciate this and it will bring up your reputation.
Write great notes
When you are working on a case which might be a little more complex, the chances are that you haven’t even worked on this case before. This means that it is as new to you as it is to the client. In these instances it is important for you to make notes on your computer or a notebook and they will allow you to refer back to this in the future if you ever face the same issue again.
