Two focuses of my blog are Financial Literacy/Money and Business/Entrepreneurship. As your business grows and evolves, it’s needs will change, especially if it expands and scales upwards. The following contributed post is entitled, How A Quality Management System Can Help Your Business.
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A Quality Management System (QMS) is a collection of workflows and documents that outline how you achieve quality in your business. The main goal of a QMS is to achieve high levels of customer satisfaction and continually achieve and improve upon quality standards throughout your business processes.
What constitutes ‘quality’ is determined by the needs of your customers. A QMS helps to document current customer requirements and outline how your business goals will help achieve those needs. It also helps you identify how customer needs evolve and continually adapt your business at the same time.
This article will look at how a QMS can help your business.
QMS Certifications Add Credibility To Your Business
Quality is the process of consistently achieving high standards, and a QMS certification acts as proof you can achieve quality. The international standard for a QMS is defined through ISO 9001 guidelines. These guidelines outline a high quality QMS as one which has a strong customer focus, process documentation, continuous improvement, and the ability to involve and engage high ranking management.
The ISO 9001 is set out by the International Standards for Organization (ISO), but is awarded by certified national bodies. As an example, the AS/NZS ISO 9001:2016 is a form of the ISO 9001 awarded by the Australian Standards agency. Each government or agency may have their own ISO 9001 accreditation, but the agency must be certified themselves by the ISO.
Of course, not all businesses rely on QMS certification. But you can use similar services such as leadership training, teacher coaching, or professional onboarding tactics to enhance the overall employee and management strategy and processes at your private business.
A QMS Allows You To Replicate Quality Time And Time Again
A series of documents outlining your processes will allow you to achieve quality time and time again. Documenting a successful workflow will help you consistently achieve high customer satisfaction again and again. Once you’ve documented your processes, it’s also easier to note where workflows can be improved upon in future. A QMS will help you streamline your workflows and make quality a standard part of your business. Your company will be more streamlined over time as efficiency improves.
A QMS Can Help You Save Money
A QMS can help you identify redundancy in the workflows, ultimately saving you money. Are there parts of the process that can be better automated with new systems? Does a certain task simply not add value to the customer? Studies as early as 2008 show that simply following ISO 9001 advice resulted in increases to employee wages and an overall decrease in errors and injuries. A QMS can help to avoid costly mistakes and ultimately even benefit the employees that work for the company.
A QMS Can Increase Employee Engagement
As well as a QMS increasing efficiency and potentially even wages, a QMS can also increase employee engagement. An employee that understands their role in achieving quality will be more engaged and ultimately more productive at work. If an employee has a detailed understanding of how they are involved in company success, they will ultimately be more motivated to help achieve company goals.
Be More Likely To Win Clients With A QMS
Some customers may require you to have a QMS before you’re even invited to bid on a project. For other clients, it might give you an edge over other businesses, especially if you’re competing against other SMEs. In some sectors, like healthcare, a QMS might be a mandatory requirement for your business to grow. In others it will help your business stand out from the crowd as a USP.
A QMS Makes Your Business More Scalable
During times when a business is rapidly expanding, a QMS can help you achieve improvement through having your existing processes documented. If you have a rapidly growing or changing business, without a QMS there are no documented workflows or ways to achieve scalability. A QMS means that all your processes are accessible to new and existing employees. This will also help achieve cohesion between teams, as each individual will be aware of their part in the workflow and overall company structure. As your teams grow, a QMS will act as a foundation for capturing your process and allowing for continuous improvements over time.
Conclusion
A QMS is a great way to document your processes for achieving high standards. It allows you to make your business more efficient in terms of time and financial savings. It also acts as a badge of credibility for new and existing clients, to help your client-base grow. Employees may benefit from increased understanding of their role and even higher salaries, which will boost their morale and productivity. Ultimately a QMS is a vital step in growing and maintaining success during times of business expansion and change.
